Return & Refund Policy

It is simple to return an item for a refund within 30 days if you are not quite happy with it. Using the guidelines below, you can file a return request on your order page. We'll try our best to fulfill your request. Prior to anything else, please be sure you email us at [email protected].

Conditions for Return and Exchange

• Must be returned in original packaging
• Items returned without authorization will not be accepted.
• Items must be returned within 30 days after you receive them.
• All items must be in the same condition that you received it, unassembled or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
• When returning or exchanging items, customers must use a shipping method providing tracking information.

Refunds

We will tell you via email as soon as your return is received and examined, so please keep an eye out for it. In order to approve or reject your refund, we will also tell you.

If your application is accepted, a credit will be promptly applied to your Paypal payment method and your refund will be executed in a matter of two to three business days.

Costs

• Your return charge will be subtracted from your refund for returns made internationally. Refunds will only be handled if the items you utilize for a return arrive in our warehouse. If they don't, you'll need to file a dispute with the carrier. For orders that exceed the customs threshold, you can be required to pay a custom duty charge and be subject to importation.

Non-returnable items:

Sale items and product damage/loss caused by the consumer are unfortunately not returnable.

Exchanges

Returning the item you have and making a fresh purchase for the desired item after the return is accepted is the quickest way to be sure you get what you want.

Order Cancellations

• We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
• Please submit a help ticket from Contact Us if you decide to cancel the order.

General Return Process

• Select the products you would like to return or exchange by logging into your account or looking up a prior order.
• Items that need to be returned can be shipped back using the given return label and the original packing.
• We'll keep track of the things you're returning to us and notify you when they do.
• Your returned goods will be examined, processed, and refunded as soon as they arrive back at our warehouse!

Policies

Returned items without permission won't be accepted.

Within 30 days of delivery, items must be returned. All of the merchandise needs to be in its original packaging, undamaged, and in the same state as when it was delivered to you. Further documentation of the purchase, such as the receipt, is required. Clients must choose a shipping option that offers tracking information when returning or exchanging merchandise.

Please do not hesitate to get in touch with our customer service staff if you have any questions concerning our return policy or procedures. We will be pleased to offer you assistance and support.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	AEONIAN FAMILY OFFICE CO., LIMITED
Company Address:	Rm.1801,Easey Comm.Bldg. 253-261Hennessy Road Wanchai HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help